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Frequently asked questions

We ship all orders from Amsterdam, Netherlands using PostNL, the Dutch postal service trusted across Europe and beyond. Once your order is processed and handed over to PostNL, you will receive a Track & Trace number so you can follow your parcel’s journey from our studio to your doorstep

Our handmade jewelry is crafted from high-quality stainless steel, chosen for its strength, durability, and lasting shine.

Also, we use precious stones such as agate and nephrite, along with luminous pearls known for their natural brilliance and symbolic association with harmony, protection, and timeless elegance.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information and a tracking number. Delivery times vary depending on your location.

Each Muse piece is handmade with care and intention. For this reason, we only accept returns or refunds in the rare case that an item arrives damaged or faulty. Due to hygiene reasons and the handmade nature of our jewelry, we do not accept returns for worn items or change of mind.